Deliveries and returns
UK Standard shipping = max 2 items per parcel. Flat rate £3.25 per two items/ parcel. (Royal Mail 2nd Class)
This means for one / two items shipping = £3.25
For three / four items the shipping amounts to 2 x £3.25 etc.
Local pick up is available at Oxfordshire OR London.
Wholesale/ trade shipping will be calculated per order.
We ship UK orders within 1-3 working days after an order is placed. All standard deliveries will be sent Royal Mail 2nd Class and can usually be expected within 2-4 business days.
Wholesale/ trade/ corporate or high value orders will be sent with either FedEx or DPD Local on either a 48hr or overnight service. Tracking details will be sent to you once your order has been despatched. Please note this will be arranged privately per order. To enquire about wholesale/ trade / corporate orders see here.
You will receive a confirmation email of your order. Dispatch will be with-in 1-3 days of this confirmation, unless otherwise stated. If you need your candles urgently please get in touch prior to ordering and we'll do our best to accommodate.
PROMOTIONS / COUPONS
Promotional codes/ coupon codes may be shared from time to time. They can be applied to all orders, regardless of sale items.
We reserve the right to expire any previously shared promotional codes when desired without advertising the fact.
INTERNATIONAL SHIPPING - Please contact Natalie direct at firstname.lastname@example.org.
RETURNS & REFUNDS
We hope that you'll be overjoyed with your &Sister candles or yoga course/ event but if anything isn't quite right, we will be committed to helping. Contact us on email@example.com or 07866453831 for assistance and we will get back to you asap.
We aim to ensure your candles are protected during transit/ postage. However, we appreciate that on the rare occasion damages may occur due to courier. We will replace or refund products damaged if photographic proof of damage is sent to us. We sadly cannot refund or replace candles that have been used/ burnt unless faulty. Faulty candles will be dealt on a personal and private basis.
You are welcome to replace/ exchange your product for another candle of the same size and price within 30 days of purchase if unsatisfied with the scent. You will be solely responsible for all delivery costs for all returned items. We can also allow drop off/ pick up when arranged.
If your package arrives damaged you may return your unused candle(s) for a full refund within 14 days of delivery. Please contact us for further details or advisement.
Our candles are made with the planet in mind. All our candles are handmade and packaged with sustainable, ethical products.
We use natural, vegan, eco soy wax, pure essential oils and up-cycled packaging. We also encourage recycling your candles or returning the empty glass containers back to us (via post or drop off). When you return your used candles you will receive a 10% discount code on your next purchase. (This discount can be used in conjunction with other promotions).
With love and light, &Sister xxx